UK Wholesale General Terms & Conditions
COMPANY DETAILS: Surrey Hills Studios T/A Toasted Crumpet designs, Company Number: 12283481
PAYMENT & CREDIT TERMS:
- Proforma on first order, 30 days from date of dispatch thereafter (provided you have not exceeded your allowable credit limit). If you have not purchased from us within the last 12 months you will be required to pay your first re-order on proforma
- Any credit provided is at our sole discretion and any payment history will be taken into consideration
- Credit is subject to a limit of £1,000 per customer unless specifically agreed in writing
- All goods remain the property of Toasted Crumpet until paid in full
- Goods are supplied at current list prices unless otherwise agreed in writing
- All orders are a firm sale (not on a sale or return basis)
VAT:
- All prices listed on this pricelist exclude VAT. VAT will be added to your invoice as appropriate. Our VAT registration number is GB 297390260
MINIMUM ORDERS:
- Orders consisting of ONLY Stationery & Paper Goods - minimum order £60
- Homewares ONLY - minimum order £150
- COMBINED stationery & homewares - minimum order £150
CARRIAGE LEVELS & SHIPPING:
- Standard delivery & packaging charge is £10 per shipment
- Free UK Carriage on stationery & paper goods ONLY orders of £120 or more
- Free UK Carriage on COMBINED stationery & homeware and homeware only orders of £250 or more
- All deliveries are tracked so please contact us if you cannot locate your package
INTERNATIONAL ORDERS:
- Proforma only unless otherwise agreed in writing
- Once your order has been placed, we will provide you with a shipping quote which will be added to your invoice
- You are responsible for paying any tariffs, taxes and related charges
LEAD TIMES:
- When in stock, card orders are typically dispatched within 1 week; gift orders up to 4 weeks
- For any items that are out of stock, general lead times are: Greetings Cards, Prints & Gift Wrap up to 2 weeks;
Stationery up to 4 weeks; Fabric Lines & Tableware up to 6 weeks; Fine Bone China, Soaps, Candles &
Home Fragrance and Hand Creams up to 8 weeks
AMENDMENTS & CANCELLATIONS:
- Once your order is placed it will be confirmed via email from Toasted Crumpet. It may be possible to amend/cancel, however please contact us as soon as possible on 01372 383436 or email [email protected] to discuss any changes as amendments may delay the production/dispatch times
RETURNS & FAULTY/DAMAGED GOODS:
- We want you to be 100% satisfied with your purchase. If however, any items do not meet your expectations, please contact us upon receipt and we will do our best to rectify the situation. Every effort is made to make sure your goods arrive in perfect condition
- Please check delivery contents as soon as possible after delivery. In the unlikely event of your goods being damaged or missing in transit, please report any issues to us within 5 days
STOCKIST POLICY:
- The acceptance of a stockist is at our discretion and where necessary will be made in consultation with our agent representatives for your area given their expert local knowledge. We are careful to ensure that we have only one stockist per postcode area. However, particularly for large postcode areas, we may also take into consideration whether there are multiple distinct shopping areas within the postcode and the ranges stocked. If distance permits then we will allow additional stockists per postcode. The aim of this policy is to protect your sales from close competition, however if you do ever have any concerns then please do not hesitate to get in touch
- To retain your trade account we require the following criteria to be met:
i) A minimum of 3 orders per year
ii) A minimum total spend of £600 per year
iii) Stockists are only authorised to sell via their own website and/or physical store(s) that we have authorised.
We do not permit sale of our goods via third party websites including, but not limited to, Ebay, Amazon and Etsy, unless authorised by us in writing
BACK ORDERS:
- For UK dispatches, if any items are out of stock at the date of dispatch, these will be raised as a back order if the value of these items total £50 (or over). Once all items are back in stock your back order will be dispatched to you carriage free
- If the value of your out of stock items is less than £50, these will not be raised as a back order, however we will notify you of these items and will kindly ask you to add these to your next order via our trade website. If you would prefer for us to create a back order for these items then contact [email protected] to let us know. Please note that in this instance there will be a £5 automatic carriage charge added to your back order invoice
Last updated: 3 January 2023
